Privacy policy

ORION Versand GmbH & Co. KG
Schäferweg 14, 24941 Flensburg

We know how important data protection is to you, our customers, because of the decades of experience we have as a mail-order company in the erotic industry.
Data protection is a matter of trust and over the years the observation of all the current data protection regulations have therefore been very important to us.

We inform you about the collection and usage of your personal data as part of our customer relationship in order to make the protection of your personal data easier.

Collection of personal data

You can visit our website anonymously, we only receive some technical data, e.g. the website that was used to reach our website and the pages on our website that you visited. This information is completed with date and time for internal statistical purposes in order for us to structure our website in the most customer-friendly way.

We only collect personal data when you contact us, e.g. placing an order, using a contact form, sending an email or subscribing to our newsletter.

Usage and processing of personal data

We collect, use and process your personal data for the following purposes: to handle your order, to communicate with you, to provide you with information about products, offers and services and to fulfill your order and complete the payment process.

Following these purposes, we disclose your personal data to our service providers (e.g. DHL as logistics company) to make sure that your order is delivered to you. These service companies use your data merely to fulfill your order and the payment process; they do not collect your data for their own business purposes.

If you choose the payment option Purchase on Account, we reserve the right to request information about you from the credit reference agency UNIVERSUM Business GmbH, Hugo-Junkers-Str. 3, 60386 Frankfurt am Main, Germany. Your credit rating will be checked here by analysing methods based on mathematical and statistical evaluations. Producta can, if no data is available about you, ask the company Bürgel Wirtschaftsinformationen GmbH & Co. KG about a credit rating query. Your interests will be protected according to the legal regulations.

Only after your explicit acceptance – which you can withdraw any time – will you receive product information and promotion by third parties.

NOTE: You can enter an opposition to the further use of your personal data at any time by giving notice to our data protection officer, Orion Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg, Germany or via email

Personal data are collected as far as you as a customer transferred the data e.g. by sending us an email, signing up for our newsletter, using the customer login, participating in promotion, polls or making use of our personalized offers.

In case you sign up for our newsletter, you will receive our newsletter until you opt-out. Deregistration is possible any time.

Personal data received by you in course of personalized services is used by us for processing your request as well as for analyzing and optimizing our web presence.

You can object the further use of your personal data any time, for instance by sending us an email.

You can cancel our newsletter at any time by using the unsubscribe function which you find at the end of each newsletter.

We only disclose your personal data to other companies for advertising purposes with your explicit acceptance. You can withdraw your acceptance at any time; please contact our data protection officer.

There will be no illegal circulation of your personal data.

Right of access to personal data

As regulated by the Bundesdatenschutzgesetz (BDSG) and the Telemediengesetz (TMG) you have a right to access and information to your personal data. Furthermore you have a right to demand correction, blocking or deletion of your personal data any time. Please contact our data protection officer via E-mail.

Cookies

We use two different types of cookies on our website: session cookies and persistent cookies.

Session cookies are necessary for the operation of the online shop. Without them no products can be put into the basket and no orders can be made.

Persistent cookies are there to make our website easier for you to use and provide customised visits to the website.

Cookies are small text files which your browser picks up when you use our website, if you did not restrict this function, and then stores them on your computer. You can change the cookie settings in your browser options. The use of cookies is not harmful to the security settings on your PC and do not transfer viruses or spy on your computer.

You can use our website without activating cookies however, there will be certain restrictions of functions and a reduced quality of service. Unfortunately offers and customised information about products are also not possible.

Web-Browser Setting – Cookies

You can define your web browser by activating or deactivating cookies.

Internet Explorer

  1. Click Tools and select Internet Options in the menu.
  2. Select the tab “data protection”.
  3. You can change the settings for cookies – activate or deactivate cookies.
  4. Please confirm your settings with “ok”.

Google Chrome

  1. Click in the upper right corner on the ""Customize Google Chrome"".
  2. Select “settings”.
  3. Click on the ""Show Advanced Settings"" link.
  4. In the section “privacy” click “content setting”.
  5. You can change the settings for cookies in the section “cookies”.
  6. Confirm by clicking on “ready”.

Firefox

  1. Click on the section “settings” in the menu
  2. Choose the tab “data protection”.
  3. Click the drop-down menu and choose the tab “user-defined settings”.
  4. Set your individual settings for cookies.
  5. Confirm by clicking on “ok”.

Technical standard – HTTPS/TLS encryption

We use the most modern security methods for data transfer to protect your data: the latest version of the TLS protocol 1.2, 1.1 and 1.0. Our certificate based on a large 2048-bit key has been signed by SHA256. In addition, we also provide Perfect Forward Secrecy, so that no conclusions from our secret key for partially compromised information are allowed. All transferred information (as well as the address/website URL) is encrypted with this method.

A high security standard can also have some disadvantages. For example, our website cannot be visited via Internet-Explorer 6 on Windows XP computers.

The passwords we save for customer logins are made unreadable for third parties because we use constantly updated one-way codes (we are currently using""bcrypt""). We use random individual characters for each saved password (called salt).

ORION does not save credit card details. If you pay with credit card we only receive a cryptic reference number from the bank and payment service providers and this is what we save.

Usage of web analysis services

We use different web analysis services on our internet pages; these mainly use so-called cookies.

Google Analytics

On our website we use Google Analytics, a service of Google Inc.

Google Analytics uses cookies, i.e. text files that are stored on the user's computer and allow an analysis of the use of the site by the user. The accumulated information on the use of the site (including your IP address) will be transmitted normally to a server of Google in the USA and stored there.

To anonymize the IP, we use on our website the extension "anonymizeIP", by which your IP- address is shortened by Google within the Member States of the European Union or other parties to the Agreement on the European Economic Area.

Only in exceptional cases the complete IP address is transmitted to a Google server in the USA and shortened there.

On our behalf, Google will use the information generated to evaluate your use of our websites, compiling reports on website activity under orion.de and provide us with other website and internet related services.

Under no circumstances will google combine the IP-address data collected by google analytics with other data stored by google.

Google may transfer the information collected by Google Analytics to third parties in case Google is obliged by law or if third parties process this data on behalf of Google.

For our web services we have implemented google analytics reports about the performance by demographic characteristics and interests. We use data obtained by google via interest-based advertising as well as user information from third parties (e.g. age, gender, interests) as part of google analytics.

As a user of our web presence you can prevent the storage of the cookies by changing the settings of your browser.

We hereby inform you that in this case you may not be able to make use of all functions of our web presence.

Moreover you can object to the collection and processing of the data, including the IP-address, generated by the use of cookies and prevent google from using the data by downloading and installing the browser plugin, available by the following link: http://tools.google.com/dlpage/gaoptout?hl=en

We point out that on our website google analytics has been extended by “gat._anonymizeIp()” to ensure an anonymous collection of IP addresses, called IP masking.

Google Analytics Adwords Remarketing

We also use google analytics with the service google adwords remarketing services. This google service uses cookies, which are stored on the user's computer and allow an analysis of the manner of use of the web presence by the user. The collected data, including the user's IP address are transmitted to Google in the U.S. and stored there. Google truncates the IP address to the last three digits, so that an assignment to a particular user is not possible.

Google will use the data obtained to evaluate the use of our website by the user to create reports about the activities of the user for us and to provide other services in this regard to us.

Information obtained by googles` use of the service will be transmitted by google to third parties if this is required by law or regulations or in case third parties collect data obtained for Google on their behalf. Due to the use of cookies and the information obtained from earlier visits of the user on our website, google and other third parties have the opportunity to insert advertising in our web presence.

Similarly, advertisements of our company can be connected to the internet offers from third parties or Google itself. Google will not combine the user's IP address with other data stored by Google.

In case you do not want the above service, you can disable the function via the Ads Preferences Manager http://www.google.com/settings/ads/onweb/?hl=en the function at any time.

We hereby inform you that in this case you may not be able to make use of all functions of our web presence.

Google Double-Click

We also use the google DoubleClick cookie. For this service google uses cookies when the user looks at an advertisement for our internet service or clicks on a banner ad for our offer. This allows to display interesting advertising to the user. The service also gives information about whether the user is viewing an advertisement, click on them and then a buying action is taken in our web presence. All data is anonymous and pseudonymous collected and used. IP addresses are changed immediately after the transfer in a way that an assignment to the created user profiles is not possible.

Unless you do not want the above use of the service, you can turn off the function by disabling cookies in your browser.

For more information on conditions and data protection, please visit https://support.google.com/analytics/answer/6004245?hl=en

Webtrends Analytics

On our website we use WebTrends, a service of Webtrends, Inc.

This analysis service uses cookies, which generate only anonymous information about the use of our website.

The information generated will only be stored on our servers; only in singular cases the information will be transferred to a server of WebTrends, Inc. in the United States.

On our behalf WebTrends will use the generated information to evaluate your use of our websites, compiling reports on website activity for orion.de and providing other with website and internet related services to us.

Under no circumstances will WebTrends Inc. combine the IP address with any other data held by Webtrends.

As far as required by law or in case third parties process the data on behalf of WebTrends Inc., WebTrends will transfer the information to third parties.

You can disable the cookies by adjusting your browser settings.

Crazy Egg

On our websites we also use Crazy Egg, a service specialized on usability, www.crazyegg.com, to optimize the usability of our presence according to the wishes of our customers.

By using cookies the service analyses how the user navigates on our websites, e.g. which content, links or buttons are clicked.

No personal data is collected, processed or used or disclosed to third parties. Any usage profiles are based on anonymous data which are not combined with information about the user.

You may object to the application of the analytical service Crazy Egg any time by following the instructions available on https://www.crazyegg.com/opt-out.

Any questions about data protection?

Do you have any questions about data protection? Mr. Stefan Götz, our data protection officer, is happy to help with any comments, suggestions or questions.
You can contact him easily via E-mail
or by post at:
ORION Versand GmbH & Co.KG
Data Protection Officer / Stefan Götz
Schäferweg 14
24941 Flensburg