Terms and Conditions

The terms and conditions of ORION Versand GmbH & Co. KG, personally liable ORION Versand GmbH, Managing Director Maike Rotermund, Schäferweg 14, 24941 Flensburg, Trade register: HR A 2514 local court Flensburg, Tel +49 (0)461 – 50 40 0

1. Applicability, Affiliate

Our terms and conditions govern our contractual conditions with all of the contracts concluded with you, our customer. Any diverging customer´s conditions are not valid.

The terms of conditions are valid for all orders given to us from the consumer. A consumer, within the meaning of the law (§ 13 BGB), is an individual person who enters into a legal transaction for purposes mainly outside either their commercial or their independent professional occupation.

2. Realisation of the Contract

Your order is legally binding, which we can accept by sending the goods or by sending you a confirmation of your order within 5 days of you ordering the products.

3. Price

The current prices including legal taxes plus any accruing delivery costs are valid.

We reserve the right to refuse orders, as well as not process orders if the products are out of stock. In this case we will inform you immediately and refund the received payment .

4. Payment and Delivery

We offer different methods of payment:
via instant bank transfer (only online), bank transfer in advance, credit card or By invoice.

We reserve the right to check your credit rating if you are paying By invoice and depending on the result, offer you a different method of payment. In this case we will inform you in advance and offer you a different method of payment.

Please pay the invoice within 15 days of recieving the delivery. A discount is not possible.

5. Reservation of Proprietary Rights

The delivered goods remain our property, regardless of the cancellation period, until the full amount has been paid.

Hypothecation, chattel mortgage, processing or modification is not admissable, without our explicit approval, before the transfer of the goods.

6. Statutory Warranty Rights

We take immediate action, within the legal regulations, in the case of defective goods. Please contact our customer service team.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us ORION Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg, Tel. +49(0)461 – 50 40 444, email: service@orion.de of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website www.orion.de/widerruf. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us ORION Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Example of a withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To ORION Versand GmbH & Co. KG, Schäferweg 14, 24941 Flensburg, e-mail: service@orion.de
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

Important notice: No right of withdrawal

You have no right of withdrawal from a contract regarding deliveries of sealed goods, which are not suitable to be returned for health protection and hygiene reasons, if the seal was broken after delivery

or from a contract regarding deliveries of audio recordings, videos or computer software in sealed packaging, if the seal was broken after delivery.

Returning batteries

Batteries do not belong in household refuse. As a consumer, you are legally obliged to return used batteries. You can take your old batteries to your local public collection points or back to the place where the batteries were sold. You can return such batteries to us for free after use. Batteries containing hazardous substances are labelled and also have one of the chemical symbols

  • Cd (=battery contains cadmium),
  • Hg (= battery contains mercury) or
  • Pb (= battery contains lead).

Lithium batteries and battery packs can only be returned to the collection point in a discharged state. The battery poles need to be isolated with adhesive tape to protect against short circuits on batteries that are not completely discharged.

Dispute Resolution

From 15th February 2016 the European Commission will be providing a platform for out-of-court dispute resolutions. This will give the consumer the possibility of resolving disputes relating to their online order without having to go to court. The platform can be found by following this link: http://ec.europa.eu/consumers/odr/

We are therefore required by law to give you our E-mail address: service@orion.de

We endeavour to resolve possible disagreements concerning our contract by mutual agreement. Furthermore, we are not obliged to participate in conciliation proceedings and unfortunately we cannot offer you the option of participating in such proceedings either.

Last updated on 05/2022