Accessibility declaration of Orion Versand GmbH & Co KG
1. General information
Web offering: www.orion.de
This statement applies to the website accessible under the mentioned domain.
Date of statement: 09 November 2026
Last checked on: 09 November 2026
2. Contact
ORION Versand GmbH & Co. KG
Schäferweg 14
24941 Flensburg
Germany
Tel.: 0461 ‑ 50 40 0
E-mail: service@orion.de
Subject for feedback: “Accessibility Orion.de”
Response time: Confirmation of receipt within 5 working days, complete response at the latest within 4 weeks.
3. Legal basis
The accessibility information has been prepared on the basis of the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), in particular § 14 para. 1 no. 2 in conjunction with Annex 3 BFSG.
The accessibility requirements for our online shop arise from § 3 BFSG and the Ordinance on the Accessibility Strengthening Act (BFSGV), in particular §§ 12 and 19 BFSGV.
In the technical implementation, we are guided by the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA.
4. Status of compliance
The website is partially compliant with the stated legal requirements. This is based on a self-assessment dated 24 June 2025.
5. Non-accessible content
| Problem | Planned measure | Target date |
|---|---|---|
| Status messages not semantically marked up | Improvement of the semantic markup of dynamic status messages | Q1 / 2027 |
| Error messages not read out | Optimisation of the output of form error messages for screen readers. | Q1 / 2027 |
| Click’n Reserve not operable | Review and improvement of keyboard and screen reader operability of the reservation function | Q2 / 2027 |
6. Barriers whose removal would be economically unreasonable
(Analysis of 02 June 2025)
| Content/function | Justification | Planned solution |
|---|---|---|
| Historical product videos | Original files no longer available; subsequent subtitling disproportionate | Replacement with new videos |
7. Feedback and contact options for barriers
Please report barriers to us via one of the following channels:
- Online form: https://www.orion.de/service/contactform
- E-mail: service@orion.de
- Telephone: 0461 ‑ 50 40 446
8. Enforcement procedure
If you do not receive a satisfactory response within the deadlines stated above, you may contact the enforcement body:
Complaints office for accessible information technology
Carl-Miller-Str. 6, 39112 Magdeburg
Germany
Telephone: +49 391 567 6970
E-mail: kontakt@mlbf-barrierefrei.de
9. Market surveillance authority under the BFSG
State market surveillance authority for the accessibility of products and services – MLBF.
Seat: Magdeburg, Germany
Date of publication: June 2025
Last updated: 09 November 2026